스테이브리지 스위트 콜로라도 스프링스 노스 바이 IHG

Everything was good with the exception of breakfast.

Yes

We checked in bathroom sink in first room did not drain. Then went to take shower glob of hair in bath tub. Finally tv did not work! Only good thing was front desk gentleman Doug was nice to switch us rooms and this was 10 o’clock at night. Breakfast was gross bacon was burnt eggs were gross. The breakfast bar was not replenished and the juice was out as well. The attendant was in the back talking.

This hotel has gone down hill since my past stays.

Breakfast was great, Loved the fresh fruit and options! Rooms were clean and supplied with enough dishware for more than one person along with a dishwasher. Overall, it is a nice quite space that is well maintained and would recommend. Only reason/s for 4 stars is the pool in the building was either out of order or there was not one in the building we were staying, not sure which. There was no notification or anyway of us being aware of this, until we arrived. The distance to the building where the pool was available was not very far but a pool being critical (included in search when booking) due to children staying as well was a little underwhelming to also get there and find out the hot tub was not an option either. Providing a key in order to get into the pool room due to not being a guest in the building would have been nice as we didn't think about asking and were not informed by front desk a separate key was needed when trying to locate the pool. Did not realizing until we got off the elevator to the locked door. It was just a little more stressful than intended considering we were not aware and having an infant as well as 2 other children age 8 and younger that were excited to just get in and enjoy on top of us all being tired and looking forward to this MUCH needed getaway. Our family ended up having to check out a couple of days early (stay was for 4 days total) and unable to do so at desk due to booking through Expedia. Hoping a refund is granted for unaccounted da