베스트 웨스턴 베이츠빌

Check in rep was excellent and check in was very easy

Clean, comfortable room. The only issue we had was that the refrigerator was not working properly and instead operated as a freezer.

EXCELLENT

The hotel was fairly decent for the location and the price. Not super updated and the bathroom was a bit dingy but expected for a hotel in a small town honestly. The breakfast was very greasy and left my wife and I feeling queasy both days. They also did a nice job clearing the parking lot after a heavy snowfall which I appreciate. Overall I’d give the hotel a 4/5. My issue is with the front desk staff. When we checked in the guy checking us in was decent, not super helpful with my questions and I asked to take a picture of a flyer because the credit card machine was covering it and he said “I don’t care” in an annoyed tone. I got a notification from Expedia that night asking for a check-in review/how the property was. I mentioned that the guy was a bit unhelpful and that the bathroom was dingy/not updated but that’s all. The next evening my wife and I were in the lobby waiting for our shuttle to the event and the front desk workers started talking, loudly saying my full name and room number and saying that I had left a terrible review and I wasn’t checked out yet, “who does he think he is”, “he is such a jerk” then one of them looked at the screen and saying “room ###? I don’t care who they think they are, I’ll go talk to them.” and so on. Loudly saying my room number with my full name in a lobby full of people is unacceptable and extremely rude. If they’re willing to talk like that- what else are they saying about guests in public? Will not stay here again.

Clean room