베스트 웨스턴 플러스 엘 파소 에어포트 호텔 & 컨퍼런스 센터

Nice hotel

Clean room. Good services. Excellent breakfast.

The hotel it self was nice. The only thing I will never return to a hotel that charges your credit card without confirming to the customer the charge. My mom came from out of town a made a reservation at that location. She was with my niece and her dog. I decided to book a room after we spoke with my mother to spend time together. I received a room about 4-5 doors from my mothers room. We really enjoyed our stay but the next day I saw a $40.00 charge on my credit card for a PET FEE for a pet I did not have in my room. My mother had paid the pet fee on her booking. I went back to report the charge to the hotel and the front desk agent told me that there was nothing I could do about it. She had charge my card because she saw the dog with me, which is true but he was not staying in my room. She was rude and yelling at me to leave because there was nothing I could do. She just guess the dog was staying in my room without confirming or telling me at check out which I would of been happy to pay if I did have the dog stayed in my room. It's not about the money , is about the way the front desk agent handle it which was really disrespectful and charging my card without confirming the situation. I will get my mothers booking info and proof the PET FEE was paid by her and fight the charges. I know it's only $40.00 but the way that agent stole it was just wrong.

👍

The ac did not work, the pool was not indoor nor heated as they indicated on your website, and the breakfast was made with everything spicy.not regular kids friendly breakfast.