홀리데이 인 익스프레스 & 스위트 버밍햄 사우스 - 펠럼 바이 IHG

Staff pleasant and helpful

I recently stayed at this hotel over the weekend and overall had a pleasant experience. The property was clean, well-maintained, and comfortable. The staff was friendly, professional, and accommodating throughout our stay, which we truly appreciated. However, I do want to note a significant disappointment. The Expedia listing advertised that the hotel had a hot tub. This was actually the primary reason my spouse selected this property. Unfortunately, when we arrived, we were informed that there is no hot tub on-site. While the hotel itself was nice and the staff treated us well, the inaccurate amenity listing was frustrating and impacted our overall experience. I would recommend that the hotel and/or Expedia update the listing to accurately reflect the amenities offered so future guests can make informed decisions. Overall, a good stay — just be aware that there is no hot tub despite what may be advertised.

The staff were so sweet checking us in. The room was big and the beds so comfortable. Breakfast was good too. I was hoping for the omelets and had them.

owerTHe room was in good condition but we did not have hot water for a shower . The water was luke warm at the most. The sink water was cold only. Eggs at breakfast were only luke warm. Theres a theme here

Was great and excellent