레지던스 인 바이 메리어트 잭슨빌 버틀로 불르바드

Clean room, staff at front desk was very helpful. We stayed in a suite with 2 king beds (there were 4 women), and the bedrooms and bathrooms were great but the living space could have used more chairs for just hanging out. We had a bad experience on 2/21and 2/22 in the am at breakfast - the staff person kept loudly telling guests to close the lids of the warming bins, then the next day she came up to our table x2 asking if we needed anything but essentially telling us that we needed to move along. She was rude. On Monday morning 4/23 the staff at breakfast were helpful and nice.

Our room was clean, stocked and well kept. The fitness center was adequate and the breakfast was appreciated. My only complaint was the bed pillows were very used and need to be updated.

Yes, the staff was courteous.

I booked the room using Hotels.com for a business partner of mine that was visiting our corporate office. It was a two night stay. Upon arrival, her room had a malfunctioning AC/heat unit and the temperature would not go below 83°. I understand mechanical issues happen, but it was disappointing that they couldn’t fix the issue or switch her room that night. The next morning they offered her a different room… And when she was moved to the new room, her and her husband were greeted with a large pile of dog waist in the middle of the new room. Literally, a pile of dog crap in a hotel room that was supposedly cleaned. Since the rooms had been prepaid through Hotels.com, the front desk, staff suggested that I call Hotels.com so they could request a refund. When the agent at Hotels.com contacted the property, she talked to two different people at the hotel, one being the manager, and they both declined the refund… And instead offered $20 in snack vouchers, and some Marriott points. I can’t imagine what type of conditions qualify for a refund… But I would hate to see what it takes to have that hotel really care enough about customer service to offer a refund… I guess feces on the floor isn’t a big deal to them.

Clean room & staff was helpful with door issues. We had the 2 bedroom suite w/ 2 King beds & 2 bath accessible room. Only problem was the buzzing / humming sounds from the security room. Wewill be back in a few months for another visot to my grad student.