소노란 스위트 오브 투손

The unit was great. Clean and well maintained. Sonoran Suites, however, was not very good in communication. I had to contact them to find out if they received the required up-front information. When we arrived, the TV and wi-fi were not working. I called and left a message and never received a call back. I left an initial review on Hotels.com about the disappointment in the lack of wi-fi which received a response saying it would be taken care of directly. Never happened. We wanted the location which was close to our son and his family. We were busy most of the time and used the property's computer room when we had to get online. It just would have been nice to pop on the TV when we had some down time. Overall, due to the lack of response, I would not rent through this company again.

We arrived just after 3pm and found the a.c. turned off. Not nice on a 109 degree tucson day. We also found that the internet and tv were not hooked up. I emailed the person handling at Sonoran Suites and no response. I called and the person tol me that his manager contacted XFINITY and that service should be retored in 2 hiurs. It wasnt. I asked them to have the manager call me, they didnt. We chose to leave this place and tequested they not charge us for the stay after the poor service we recieved.they emailed me three hours later stating that they would charge me because service was restored.this was more than 5 hours after we checked in and nearly three hours after i asked for the manager to call me.ver poor customer service, we will not make theis mistsake again!

Fantastic staff at Sonran Suites! I have never experienced such excellent customer service as our family received from them! The property is amazing and we have a wonderful experience. Will be going back to see them in the future!