캔들우드 스위트 콜럼버스 노스 – 워딩턴 바이 IHG

When we arrived, we noticed several homeless people outside the property. The hotel and parking lot was fenced in. After checking in with a very friendly lady, we went to our room and it had a terrible odor and there were hairs all in the bed and on the floor and in the shower. Went down to the front desk and another lady assisted us. She did not apologize or speak to us simply activated a card and handed it to us. We found our room went into that one and it was the same situation, but the odor was not bad. Went back to the desk and had to wait five minutes for somebody to see we were there. We were given another room by that same lady with no apology. The third room was the same as the first two. Hairs throughout the bed that looked like they had just remade the bed and not cleaned the sheets. The comforter was missing off of one of the beds and there were hairs in the bathroom and on the floor. We went back down to the desk and the first lady that assisted us apologized. We told her we just wanted to cancel our reservation and she obliged.

The staff was amazing! The lobby and room was nice, but we had to wait for towels to be washed, the front desk girl was very accommodating and was nice enough to bring them to our room when they were done.