유노쿠니 텐쇼

Excellent onsen

온천탕은 좋았으나 객실이.어둡고 시설이 그다지 좋지않았다 주변에 식사할곳도 마땅치않았다 딱 온천만 있다고 보면 된다 교통도 불편하다

あたり前ですがスタッフの対応・サービスは10年前以上に変わらずとても良い

Unfriendly staffs from front desk to kitchen. Been to many ryokans around Japan for the past few years and this is by far one of the worst. Nearby room was being rowdy past 11pm and nothing was done to ensure a restful stay. Service was bad, quality of stay was bad, kaiseki dinner was average and disappointing. During meals at the restaurant, there was no staff waiting to welcome us for dinner and breakfast during one of the days we stayed. For the price paid, I would rather head back to the nearby Ryokan Tachibana Shikitei instead. There was no staff to assist with our luggages during check out and neither was there anyone to send us off or offer help like other Ryokans do. Tatami was not comfortable either with only 1 thin layer. Not sure what's the point to stay in suite rooms when there's no added benefits. Staffs were only friendly towards Japanese. Almost billed us wrongly for drinks we did not have. Absurd. No free drinks in the room unlike other Ryokans. Do not recommend.

今回傘寿のお祝いでお伺いしました。お出迎えや、客室のスタッフさん共に笑顔で対応してくれ、とても心地よく過ごせることができました。ありがとうございます。前もって傘寿の衣装をお願いしてあったのですが、木彫りのお祝いのプレートも頂き、本人もとても喜んでいました。食事の説明もわかりやすく気配りもして頂きありがとうございました。 また露天風呂付き客室もくつろげて良かったです。 また機会がありましたら、ぜひ宿泊させていただきたいと思います。