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the room was humongous and spotless. room amenities was sufficient. was surprised that they included soap bar and shampoo from bvlgari. staff was very polite and friendly. food and service was amazing!

Kinjoro was one of a kind experience. The room was huge there was a separate living room, the food was excellent and staff were so friendly and attentive! Highly recommend this amazing place. I expected a place like this would have an onsen but they didn’t, however the bathroom was big so it was ok.

Simply beautiful Japanese ryokan, with amazing service and food.

Traditional stay in beautiful room & hotel. As non Japanese speakers the staff tried really hard with Google translate to communicate with us which was appreciated. Food was delicious & different each day. The garden view from the rooms & dining area were lovely. The only minor complaint was the hard Japanese style pillow which seemed to be full of rice or some kind of grain??? We tried to embrace it as part of the experience! Great location, can walk everywhere and/or there is a bus stop outside the hotel. Highly recommended.

This is a beautiful ryokan and the room itself was great. Peaceful, traditional, with a beautiful well-kept garden. Unfortunately, the staff spoke very poor English, to the point that communication was difficult. Also, they insisted on rigid timelines for breakfast and dinner: they come knocking on your door for each meal -- it felt a bit as if I am living in a dorm. Most importantly, I did not appreciate that you forced me to checkout at 10:30am, when the official checkout is 11am. No explanation given. Also, drinks during the "free" (included in price) kaiseki dinner are not free, and this was unclear -- I got a bill on the last day. Location of this ryokan is great and staff are very friendly. I just felt that they were a little intrusive in our days.