익스텐디드 스테이 아메리카 스위트 로스앤젤레스 토런스 하버게이트

Staff tried to be helpful

There was no room for me. Staff claims the hotel was booked and their party companies were being turned away.

The employees are kind, but the establishment is obviously understaffed. To check in, who seemed to be the manager, had to go “find” an available room. You’d think they have a system for this. It took around 10 min to get checked-in. The next morning at 8:15 AM, my sister and I went out to the lobby to claim our complimentary “continental breakfast”. Well, to our surprise, we only found a small corned breakfast area- located in the lobby by the entrance. There was no coffee available and no breakfast. The lobby rep hurried and refilled the area with what the establishment considered “continental breakfast”- oatmeal, fruit, coffee, and hot chocolate. There were about 4 other guests there and they all were upset, and mentioned they would not be staying a the establishment again. The room was OK- a bit outdated but ok. The hotel could use a deep cleaning inside and out. The front door entrance area could use a good cleaning. The front lobby area had bags of trash piled on top of the trash bin. Head up- the elevator is non-functional.

Room was disgusting a bunch of garbage beds all dirty as soon as I checking I check out. Really disappointed pictures posted are all fake to get ppl to stay ….

There was one person checking people in, handling service requests for existing guests and literally running to check if our rooms were ready. We tried to check in at 4 and were told to come back in an hour (check in was at 3pm), we showed back up at 10pm and the keys we got had someone else in that room. We had to wait another 30 minutes to get our room and we didn’t get the room we paid for. We got the queen instead of the king suite. Terrible experience overall