우드크레스트 호텔 쿠퍼티노

I was very pleased to find the Woodcrest. Over the years I have stayed at most of the chain hotels in the Bay Area, and found them all over priced a disappointing. The Woodcrest offers large rooms in a location right next to the "Main Street Cupertino" area so has a great a variety of restaurants in short walking distance, including the excellent Country Inn for breakfast. All at much better prices than the big brands.

Room nice. Left in morning to have breakfast elsewhere

The night I checked into my room was far from welcoming. There was no hand soap, the water was cold, and I was completely unaware that I wouldn’t be receiving any body wash. The following morning, I discovered ants near the closet and found that the refrigerator didn’t work even when set to 55 degrees. When I approached the front desk to express my concerns, I was met with indifference. The associate informed me that the supervisor wouldn’t be arriving for several hours and that no other rooms were available. He remarked that he had never encountered a complaint like mine, which only highlighted the lack of genuine customer care. This is unacceptable. Customers deserve respect, warmth, and attention, not dismissiveness. When I showed him a picture of my room and pointed out the missing soap, he falsely claimed there was soap available. He then offered a temporary room for a few hours, but informed me I would have to leave because a meeting was scheduled in that space. I explained my busy schedule, emphasizing how difficult it would be to pack again. Eventually, my room was changed, but not to the standards I initially requested. Although I was eventually upgraded, heating issues persisted. The staff clearly needs proper customer service training, and management must prioritize genuine customer satisfaction. Despite these frustrations, I will say that the hotel’s breakfast offered a redeeming moment of comfort and quality.

Clean, quiet, friendly!

The room was a little dated but spotless and the staff was exceptionally Nice and Courteous