소네스타 ES 스위트 애틀랜타 페리미터 센터 이스트

Was not accommodated after a 3 month reservation, property said they were renovating and sent out an email to Hotels.com. Totally unacceptable I won’t lie about my experience so don’t worry about it I WONT make review

You deceive the customers into thinking that it is a hotel. Nowadays, most of the rooms are rented long-term, there are no hotel services and the photos you post are a lie. There is no lobby. There are no outdoor areas active. The pool is not active. In the laundry room two machines take money but don't work but the lady at the reception, who identified herself as "Brittany the manager" "didn't know about it" and "it's not her responsibility". The door in our room did not lock, there is no soap in the room itself, there are no towels in the kitchen, there are not even two glasses for water. only one. When we wanted to check out, at 09:30, the reception was closed, the phone number left on the door was not connected. We had to leave the key in the room not knowing if it was picked up by the "hotel" Shame on you for selling this complex as if it were a hotel. Its a lie. We expect to receive substantial compensation for this order.

Stayed here previously when it was Sonesta and it was fine. New owners under brand name Avia have really cut back on amenities and service. Office is open only a few hours each day. If you have to leave before 9AM and return after 5PM you are out of luck. One small bar of soap, one roll of toilet paper, no hangers in the closet, one skimpy set of towels for two people staying for 8 days. Must have been a private equity deal. Not coming back.