머큐어 사우스햄프턴 센터 돌핀 호텔

Had booked 2 nights (28th, 29thOct) in a double room. Arrived on the evening of the 28th to be told they had no available double rooms, despite the fact i had paid almost a month in advance. Was informed they could put me up in a double room in the hotel next door for the first night, then return to my original hotel for the second night. When I declined this as i did not want to have to move between hotels, i was offered a twin room which I begrudgingly accepted. Upon entering the room i discovered two single beds, one of which i was reluctant to consider using as the wall mounted headboard was only secured at the top and i did mot want to risk it falling on me during the night. The bathroom ceiling was covered in black mould spots. The window frame rattled whenever there was a light breeze which made getting sleep difficult. The breakfast was reasonable and the staff were polite enough. Sadly those two things in no way make up for what was a massively disappointing experience. Based on my experience i would certainly NOT recommend this particular hotel.

The hotel staff told us when we arrived that they had a plumbing issue and could not offer us a room. They arranged a cab to pick us up and take us to another hotel which cost about 30 pounds more per night. The Mercure paid for the cab ride and the extra cost of the hotel. They also offered us beverages in the cozy bar while we waited for the cab. We were impressed by the excellent service.