아술 피베스 호텔 바이 카리스마

The many pools

The staff was incredibly friendly during our stay. We loved the two room suite configuration - this gave our family of five plenty of space to relax and 3 bathrooms!! The balcony overlooking the pool was a treat - we enjoyed winding down the day there. Unfortunately, the suite was quite rundown - repairs beyond another coat of paint are needed. Lots of peeling silicone along the edges of the shower, rust everywhere and too many stained surfaces to count. The room was well cleaned but not well maintained. Other areas of the resort were in much better condition. The food around the infinity pool/beach was terrific. It was nice to have a few different grab and go options. We highly recommend the pizza. We felt that renting a Bali Bed for a few days offered real convenience when spending time at the infinity pool and the beach. Kendy was a phenomenal server, keeping our drinks fresh throughout the day. The crown jewel of our trip was our last supper at Mestizo - the food was incredible and the service was outstanding - ask for Pablo!

We loved it. The room was spotless and cleaned and stocked daily. The food and drinks were outstanding - we didn’t have a bad meal. The staff are all so friendly and willing to go above and beyond. We loved the daily pop-up events the resort had, they really catered to all ages. We can’t wait to go back again.

Hotel was amazing. Very clean. Beautiful walking paths throughout the hotel. Very family friendly if you have kids. Manuels house keeping was spot on every day. Breakfast wasn’t as good as lunch or dinner options. Drinks weren’t anything special but that’s expected at an all inclusive. I do wish better quality beer was offered. Very limited with their options. Very easy beach access with nice calm waters. Most of the staff members were welcoming and kind. Jean, Issac, Guadalupe, Israel, were some of the nicest people we encountered. Unfortunately we did have an inconvenience with one particular staff member that made us feel discriminated against. It almost came of as favoritism and racist towards us. That’s another thing that I noticed with certain staff members that if you spoke Spanish or were a Mexican American like us we didn’t receive the same attention or service. We highly recommend this resort but unfortunately we won’t be returning.

Everything - our rooms, the food, the vibe - was fantastic! The staff deserve an extra call out though because everyone we talked with or had questions for were so very kind and helpful. Thank you so much!