리우 팰리스 멕시코

Lovely property. Access to the other 6 Riu properties in Playacar made it easy to check out other properties and determine which you’d prefer. We preferred ours because the beach area is huge. No need to get up at 6am and snag a chair. Many available even after breakfast. We enjoyed the steakhouse (for the lobster) and the Italian (for the lamb chops and starter salad). Good entertainment and if you want more then go to other Riu property within walking distance. Staff were great. We tip EVERYTIME we get service (20 pesos) and 50 pesos for our housekeeper (per day). It’s not obligatory and we understand that many may not tip. We choose to do so. The only reason I didn’t give this 5 stars is because the non smoking policy is not enforced. We had people on either side of our room smoking day and night on the patio area. If we were outside I would ask them to stop smoking and they did. There are designated smoking area so please use them. Thanks much appreciated.

Staff was very courteous and helpful from cleaning staff to serving staff everyone was great!!! Me and my family really enjoyed

The room had a lot of damage to the furniture and one of the nights the frame and molding came off the wall. The air conditioner kept leaking making the entrance a hazard when walking in. The worse part was the spa moving my appointment up 3 hours without notification. I booked a service because I went to a wedding celebration and this left me stranded without a hair appointment. At the very least they could’ve told me days before but instead waited until the morning of an hour before the appointment. When I went to go tell the front desk, they pushed off the blame to the spa. I understood that the spa may have been ran by somebody else, but if it’s in their website and in their establishment, they should be held responsible as well because they represent each other. The general manager was very dismissive not rude. He just stayed quiet and didn’t really say anything there was no resolution to the matter.

Location of the property, the beach area is very beautiful. The grounds are well maintained. The staff is very friendly and trying to make your stay personal / Thank you Fabiola and Moe/. Food was delicious. The food and atmosphere from all of the Restaurants on the property the Mexcan /La Bodega/ was above all for me. The property and rooms need mager renovation!!!! Rooms were amazing maybe 10-15 years ago, not now. We had constant problems with the room entry key. In general we had great experience

Clean rooms…staff very friendly as our 3 time back to this hotel. Food is okay but not great…..pool and beach area are excellent for the property. 2 negatives….room card system not good and needs to keep on going to front desk to reset and room plugs for electronics are worn out. Overall would recommend as a good value and the staff make it very enjoyable.