트와인 하우스 아파트먼트

Great location 10 minutes walk from tower bridge / Tower of London

They don’t answer there phones left me stranded I book for five nights and I was not able to get in the first night….even text they don’t reply at all but read the text the front desk so rude

Alloggio eccellente zona tranquilla e poco rumorosa. Custode gentile e disponibile. Unica nota dolente tendaggi e tappetto poco pulito ma ritengo responsabili gli ospiti maleducati che non rispettano i luoghi altrui

This was the worst experience in my life. I do not recommend this place at all. The Staff and Manager were rude and disrespectful, after i complained about the cleanliness of the apartment. They don’t clean the apartment and told me that the cleaner comes once a week. And mind you I stayed here for 9 nights. Requested for change of towels and the manager calls and started screaming at me telling me all sorts of nonsense. Please I repeat do not stay here, the staff and the manager are rude and don’t care. There’s no ounce of customer service and they feel so proud like you’re doing them a favor staying here. Terrible overall and would not recommend.

Just be aware that this property has no air conditioning. If you are going in the summer, they provide only fans. I went in August and it was hot, the fans weren’t enough. The manager of the property was terrible. We waited outside for almost an hour before the house keeper came to give us the keys. We were two hours early for check in and they charged for that. In total my experience was bad. I wanted to leave but they refused to refund my money.