파라디수스 플라야 델 카르멘 라 에스메랄다

Room and pools were great. Staff was the worst I’ve encountered at a Mexican resort (this being our 4th trip). They constantly seemed annoyed with having to do anything. The family concierge is not useful at all. I’ve booked a similar concierge room at Palladium Kantenah last year and this is like night and day in terms of quality. We had to reach out to them on our 2nd day when it became obvious that they were not attempting to introduce themselves. We constantly had to remind them that we asked for things like ice (there are no ice machines in this resort, or at least not in the family section that we were in). They couldn’t get us any reservations other than 9pm which doesn’t work with young kids. When walking by the restaurants between 6 and 8, they were never full. Not sure why no resos are available if the restaurants are empty. Beaches were covered in sargassum, but that’s no fault of the hotel. it did however make the beach unusable. Room was big however hot tubs on balconies don’t work. You would have to fill your tub for hours to get enough water. This wasn’t just our room, we travelled with 6 other families and none worked. Some positives: pools and water park were great, buffet was good enough. Swim up bars were great and the drinks were well made. In summary, not worth upgrading to family concierge and this resort is far from 5 star. Closer to 3.5 if you want to be realistic.

La chambre était très spacieuse et belle ( le sol en marbre, un grand balcon avec un jacuzzi et des fauteuils extérieur). La salle de bain était magnifique avec une énorme baignoire et une douche séparée. Vraiment spacieuse chambre et beaucoup de rangements. La connexion internet était dans l ensemble très bonne dans l hôtel. Très pratique pour une famille d être dans notre zone à côté du bateau de pirate pour les enfants et du bar/restaurant Celsius pour adulte. L aquazone est aussi super pour les petits et plus grands. Beaucoup de différentes slides! Le seul bémol est la réservation pour les restaurations le soir. Il faut vraiment s y prendre d avance sinon il n y a aucune place. Le spectacle du soir pour les enfants est très bien ainsi que les nombreuses activités du kids club! Je recommande vivement !

Very clean and beautiful amenities. Food was amazing, all the restaurants and the buffet were very tasty and loved to find authentic Mexican flavours. Pools were very well cared for, a little on the cooler side but very enjoyable. The aqua park was good just wished they had more for the bigger kids like a bigger slide. My 3 kids loved the ice cream parlour and my husband and I loved the nespresso bakery, what a treat having good quality coffee 24/7. Kids also loved the kids club, though I did wish they had a little more sports. The entertainment was also great for families. My only suggestions would be to improve the bedding as the sheets were not very comfortable and neither were the pillows. The rooms were well appointed and we enjoyed the jacuzzi. Another thing we missed was lively music by the pool. It would’ve been great to have more Latin music and dance. We had great service throughout and specially appreciated the pool side and entertainment staff. Omar and Venecia were also very attentive. Most of the staff were very warm but we found some to be a little cold and very focused on the tip. Overall wonderful experience and we already can’t wait to be back.