크라운 플라자 레딩, IHG 호텔

Our stay was alright. The room was clean and comfortable. Don't like the shower curtain, they are very unhygienic. The breakfast was nice but the food warmers do tend to dry up the cooked food and the eggs were not runny as the yolks had set with the time they were in the warmer. The hash browns were just warm so think that particular warmer was either off or faulty. The orange juice was empty for quite a while before it was filled so I didn't get to try it. The sausages were delicious but was only browned on one side and the bacon was dried. A choice of having muselli would be nice.

This hotel is soon to be closed for refurbishment and it shows! Most of the facilities were closed during our stay. Rooms need updating and lots of damp / condensation. Staff were not attentive. Avoid.

The team and staff very friendly thoughout the weekend. Breakfasts were good and varied. The room its self was tiny for the three of us. Really squeezed with the sofa bed folded out

Overnight visiting family in Emmer Green.

I had a very disappointing experience at the hotel. We booked the stay to celebrate our anniversary, but right from the start, things went wrong. Upon arrival, we inquired about the jacuzzi, only to find out it was broken. Later that evening, we requested an extra duvet for our family (2 adults and a child). After some time, we had to call reception again to remind them. When the duvet finally arrived, the staff member mentioned that the towel rods in the room were also broken and that maintenance would be notified. The situation got worse when we tried to open the sofa bed—it wouldn’t budge. After calling reception, they assured us it would be fixed in 15 minutes. 15 minutes later, I called again, only to be told the sofa bed was broken, without anyone ever coming to check on it. I’m baffled as to why a room meant for three people (2 adult and child)was provided with a broken sofa bed. Eventually, we were given a basic folding cot, which was uncomfortable and far from what I expected in a 4-star hotel. I’ve attached pictures to show the poor quality of the cot. Overall, this was a very frustrating experience, and in hindsight, choosing this hotel was a big mistake.