마리나 트래블러스 스위트 마리나 코트

Had very bad experience with check-in. Delayed on the roads and could not contact the property operator on arrival just before 9pm. Hotels.com staff were of no help. Found out later that the telephone number listed with Hotels.com is an office number and that the office closes at 6pm! After numerous failed attempts at reaching the property operator, and as it was getting late and we were all very tired, we had no choice but to source for alternative accommodation. It was only on getting access to Wi-Fi after checking in, did we receive a WhatsApp message from the property operator telling us where the room keys were left. We ended up sleeping after midnight and paying for two rooms! Would strongly suggest that Hotels.com ensure all hotel/property operators are contactable at all times and work out a more reliable communications and messaging system. Hotel/property operators should not assume that all travellers are hooked on to Wi-Fi and have data access!