레오나르도 호텔 뉴캐슬

Great location very central. Room was comfortable and clean

Slitna rum som behöver renoveras men bra frukost

Room really comfortable. Staff really helpful and friendly. Would definitely stay again as it's right in the middle of things and only five minutes away from the station

Great stay. Delay at check in as staff shortage due to having their Christmas party, but other than that it was good. Location good, room clean and bed comfy

When we arrived, the check in process was quite slow. When we went to our rooms, instead of the two king rooms booked, one room has been swapped to a triple room without anyone informing us. When I went to speak to reception about this the response was that they were both superior rooms, however I explained that that does not necessarily make them suitable for us. They had no other kind sized rooms available so we had to swap rooms between us and make do with the triple. The staff member on the reception was quite blunt and unapologetic and not understanding, however a manager did offer us a free drink as an apology when she came to see what was happening. The rooms themselves were nicely decorated and the shower was excellent, however the heating did not seem to be adjustable without a horrible clunking noise, so the room was far too hot, even in February. In one of our rooms, the tea and coffee facilities had not been stocked with milk, and in the other no biscuits, and the floor was in need of a good vacuum which highlighted an issue with the turning down of the rooms. Overall it was okay, and I would consider staying again but I wasn't really happy with the service received.