알레그로 플라야카르

No Ocean view Room service was very good,eventually.we had to change rooms as the room we were in originally 1602 smelled like sewer,and room service wasnt great.We requested a room change ,they moved us to the other side 2203 and was much better,as well as room service. Pool was nice,cool on cooler days as not heated. Beach was kept nice.recreational staff were awesome,especially Renae and Angel.

Non

The rooms are in need of basic maintenance. The food is not the quality I expected.

The staff was absolutely amazing. Located right on the beach of playacar it was great! We did get some sargasm but honestly i walked the beaches and allegro had the cleanest beach. Food was good, entertainment was good, i know we plan on returning

First day, upon arrival around 5pm the room we were given was not ready, the bed sheets were still stripped off the bed and it hadn't been cleaned. So we had to go back to the front desk and get another room. We booked an excursion to Xelha via the resort's activity center and was told to bring our own towel. We of course didn't have our own towel as the resort provided this, begged for a towel that we can bring but no luck, only to find out that Xelha provides FREE towel. This is something their activity center or their concierge should know by now as Xelha is one of their major attractions they offer for years! Their ala cart dinner places were also limited, you get to chose from 2 a night aside from the buffet. On a plus side, their buffer or restaurant staff were always friendly, some went above and beyond. The resort is also close to Playa Carmen 5th ave, 150 Pesos and you're there via taxi. Overall we enjoyed our stay due to the wide, white-sand, beach front really made up for all the little hiccups we experienced and their friendly staff at the restaurants. Would come back just for the beach alone!