레지던스 인 로스앤젤레스 패사디나/올드 타운

Friendly staff, clean and well maintained amenities.

Hotel ótimo, bem localizado, quarto com cozinha, café da manhã muito bom e equipe atenciosa.

Spaceous room, clean, good choice at breakfast, friendly staff. Walking distance to Old Town and restaurants, coffee shops etc.

Loved the grill and hot tub

We had a very disappointing stay due to an unprofessional check-in and lack of basic service. We arrived at 11:45 PM and waited outside the front door for about four minutes while the front-desk attendant continued talking with colleagues instead of opening the door or helping us. When I asked about accessible/disabled parking she said there wasn’t any and that we would need to pay for parking — a charge that was not shown on our Booking reservation. Our room was not ready and, despite the reservation being for four adults, we were not given an appropriate room. I called for extra pillows, blankets, and a sheet and waited a long time; I eventually fell asleep on the couch because service never arrived. In the morning we also found a bag with pillows and blanket left behind our door without any notification. Overall, the staff’s inattentive and dismissive behavior, unclear parking policy, and slow room service made this stay frustrating. I hope management addresses these issue better check-in procedures, clearer parking information, and improved responsiveness would make a big difference. I cannot recommend this hotel in its current condition.