와이키키 반얀

Been using Expedia since my military service days in the early 2000's and first time i have an issue with my stay. My flight was arriving at 6am, therefore, i reached out to the property to request an early check-in. I anticipated the need for it after an 18hr commute with a pregnant wife, a five year old and a 73 year old. I was charged $150 for an early check-in, arrived early and my room was still occupied by previous renter. When asked for help at the front desk. They informed me that i was booked in a private unit and they had nothing to do with those units. When spoke managing agent she claimed she didnt know what was happening but ended up staging me in a temporary unit. When my room was finally ready at about 2pm, i noticed it had two full size beds but NO sofa bed like my booking showed i was supposed to get. When i asked the agent about a refund of my early check-in fee because i was not able to use the unit early and because the wasn't a sofabed, she said she was going to reach out to the owner and manager about it. She called back to ask if i left the "staging unit" as i found it, told her yes, with the exception of the trash in the bathroom because we all used it, she asked if i could go back and empty the trash can so they didnt have to pay a cleaning person to do so since the room was already cleaned. I asked about my refund again, the woman said if i dont empty the trash can she wont work on my refund.

I usually do no reviews but for this property I’ll take a few minutes. I reserved a unit at this place because it was the only place that took 1 adult and 5 children in a single unit. I come to Waikiki on a yearly basis but this year I decided to take my children. I was happy because I didn’t have to reserve 2 units for a party of 6. Anyway, 2 days prior to arrival I received the check in notice. I realize then that i had to do a self check in. We get to the unit and found the place with no issues. I was given a lock box code prior to arrival and I was ok with that. I inputed the code and had severe difficulties. The lock box was old and rusty already. After several attempts, it finally opened and got the keys. I opened the door and wow, I was shocked. The unit smelled really funky and i looked around and was really disgusted and upset because the unit was so outdated and bedsheets and towels looked so worn out. The bathroom was so disgusting. Stains all over the tub and shower curtains had a funky smell and the discoloration was extreme. The toilet had unflushed urine in it. I called management and advised them that the unit was dirty and I was told they would call the cleaners and clean again but no one ever showed up. I guess I got what I paid for. Never again!