Peppers Ruffles Lodge& Spa

Our room was double booked and there was no contact made until our arrival. I have previously been to ruffles for lunch and a massage so they had my information on file but no contact was made. We only chose to stay because the room we wanted was available and when we were told it was double booked we asked for a refund but they said they were unable to do so. Although they gave us a dinner worth the price difference in rooms, there was still no compensation as we were already going to book dinner there and were willing to pay for it ourselves. If we had known prior to arriving that the room we wanted was not available, we would have booked else where.