홀리데이 인 익스프레스 태무어스 바이 IHG

Very slow check in, and the

We have stayed at this hotel before, the location is very good. Check in was fairly good although the reception staff were having problems with the key registration system. On our return to the rooms on second evening of our stay we were surprised that the rooms had not been serviced. On raising this with reception we were shown a sign on the desk saying that if you wanted the room to be serviced then you should pre book this. This was not pointed out when we checked in. The reception was extremely busy with people checking in, Managers were running around trying to locate cots and linen for guests who had checked in that day. The impression that we got was that there was a real staff shortage at this hotel. On checking out we were told that there was £40 to pay as my dog had stayed in the room. I pointed out that on previous stays at this hotel there had been no mention of a charge. The charge was £20 per night to cover specialist cleaning, I challenged a two night charge as the room hadn't been serviced after first nights stay. The receptionist told me that the charge was detailed on the hotel website, we have tried to find it on the website without any success. In the end we were told just to leave, get out.

The hotel was clean, the staff friendly and helpful. The breakfast was very good. We had one evening meal at the hotel during our stay, this was poor. The burgers were overcooked and very tough and dry, and the tomato soup was was only lukewarm. We complained the following day.

We found the two bed side lamps were hanging off almost. But apart from that everything was fine.

I couldn’t have asked for a better stay, the staff were incredibly accommodating to me and my partner. The hotel was incredibly clean and quiet and the mattress was to die for! I would have happily paid double or triple for the experience I had.