몰로카이 쇼어즈의 캐슬

初めてのモロカイ島でした。お部屋は広くてキッチン、食器も豊富にあり十分でした。 ベッドルームも広々としていました。 ただ、英語ができない私には、ホテルと違ってチェックインが難しく、キーボックスからキーを取るのが大変でした。

Location, grounds, pool, oceanside great and maintained. Room not so much. Dirty. Unwashed dishes, cabinets, counters, walls and appliances. So many random kitchen items, needs to be simplified so the poor housekeeper can check them. Long time since the floors were washed, especially to the corners. Bare feet my feet were black. Bed quilt had matted hair on it. Matched ones left on the floors. Very outdated decore so dusty its literally falling off of its display. Livingroom TV warped and does not work. Remote broken. Patio furniture rusty with feet missing so uneven. Complicated check in x2 in 2 different places that are on island time hours. On site office payment is for pool code, laundry code - (pay laundry and all soap and change machines out of order.) parking pass.? Site says free parking. 'Resort' boasts rules++ including quiet time. We were woken all 3 nights with parties, loud talking people on decks and stairs. Someone unlocked our screen door locks x2 while we were out for the day. No answers from staff. This is not a resort but owner occupied with many as personal homes, so felt like an intruder at times on property and also residents early departure to work with loud talking and doors slamming? outside quiet hours. Castle resorts waved the cleaning fee after viewing pictures and did offer a room change. The onsite office waved the fee after I questioned 3 times what it was for. Sad for $$ paid

Room was clean . View was spectacular.

There was no internet for 2 days and was only fixed when I called Spectrum. The beach was nonexistent.

initially, i was put in a room that needed cleaning. i called and was moved to a better room, better view and was given a partial refund for the inconvenience