료칸 야케노유

The entire Roykan was very clean and comfortable. The staff was personable and we had the best time getting to know them and their families. They all were extremely kind and we were most thankful for their friendship.

The view was exceptional when we arrived and the staff was amazing and super accommodating since we had someone who didn't like fish. Nel was particularly lovely and kind. We'd be happy to host her if she ever gets the chance to come visit Canada like she wants :) Decoration could use a freshen up, but it was comfortable and the 24h baths were great. Food was also delicious and there was so much! We could never finish our whole meal.

it was our second times stayed here. outside onsen views and the food was amazing

The whole experience using agoda platform for our final leg of Japan tour is extremely unsatisfactory. I am Agoda diamond customer, using agoda platform for many years. This experience has left me doubting agoda customer service. We have been asked to work with property owner who cannot speak in simple English. We have booked the hotel stay with Dinner. Firstly we have been told that there is no booking in their system. Finally the hotel stay has been settled after we called agoda to call the property owner. However we were told there is no dinner. So we need to settle our dinner outside. But there were no restaurants opened at that time as we drove out 20km away to search for food. This is crazy that we finally need to look for convenience store to buy instant noodles for our dinner. When we returned, hotel staff said that they will refund the dinner portion but can only refund via bank transfer. I am very doubtful whether we will get our money back. We asked for cash settlement and they said this cannot be done. After 2 weeks, we did not receive our refund. I asked my friend to call in and hotel totally denied such refund. I wrote to agoda and frustrating that I received the similar responses (from chatbot). There is no personal support on the whole thing. I will definitely leave agoda having being almost 10yr+ with them and moved to it gero platform like ***.

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