26.03.19I'll start with he positive:
- Clean and mostly well maintained.
- excellent location close to everything you'll need in Reykjavik including pick up points for excursions
- Free coffee pods, bar downstairs with a discount for those staying
-All linen / towels and bathroom/kitchen were very clean
- Best shower ive ever used, gets hot straight away and incredibly strong pressure
- Radiators heat up straight away, nice and toasty rooms.
Neutral:
- Can't really comment on staff as I didn't see any
- kitchens are ok, they do what they need to but are rather small and limited.
Negatives:
- a big drain on my rating - The breakfast for €25 per person per day is honestly shocking for what you get: 1 bread roll, 1 croissant, small portion of butter a jam, a children's juice box and a piece of fruit with a small slither of cheese. I was kind of expecting a continental breakfast with eggs/bacon/sausage and other choices etc. didn't realise what the breakfast actually was until they emailed me with more details the day before I arrived. Very carb heavy and lots of sugar wasn't really what I was wanting, so I emailed in advance and asked if I could keep breakfast for my first morning but cancel and refund for the following days.
I was told the room rate include breakfast (which it did...because I selected breakfast at checkout) but that it could not be refunded and I'd receive the breakfast regardless of whether I was going to consume it or not... I reiterated that they emailed me the day prior specifically stating that breakfast was a €25 per day ADD ON per person and advised it was too much sugar and carbs for what we wanted but they wouldn't budge and just reiterated that I couldn't have my money back.
- The base level rooms are rather small compared to what we saw on the images, they are still quite nice but could do with some maintaining. The door handle kept coming off in the bathroom (I previous reviewer and already complained about this in the exact same room ***), the shelf holding all the glassware and table ware was about as straight as ***, will definitely collapse at some point. One of the clasps on the window was broken/not working properly. With how the hotel responded to my breakfast enquiry I didn't bother to report any of these we just put up with them.
- Could get quite loud in room *** from passersby in the street as it's basically one of the main streets in Reykjavik centre. Not really the hotel's fault but something to consider
