더 랜드마크 호텔 & SPA 레저 클럽 던디 바이 선데이

Room was clean enough and decent bed and shower is great. Pool quite little but good steam room and facilities

Friendly staff

Rooms clean and quiet, staff polite and helpful. Main areas of hotel could do with a freshen up. Restaurant was closed so no food available.

The man on reception was polite and helpful. Our room was OK but when we came back to it on the second afternoon it had been flooded- very badly. Any of our stuff which was on the floor was soaked. I reported to reception and we were quickly moved to another room which was fine but it was hard to dry our stuff. No-one checked to see if we were OK or explain (in fact I think they thought it was our fault- that we had left a tap running for example. But we are sure we had not and in any case, that surely would not have caused the amount of flooding that occured). The pool and steam room were nice but the rest of the hotel looked uncared for with heaps of junk piled outside. Also, no restaurant so not only no evening meal but no breakfast and the hotel is some distance away from anywhere else to eat. Is this place being run down prior to closure? A shame as it used to be quite a smart hotel.

When we checked in, there is a sign on recpetuon saying kitchen closed. At this point, we realised that there was no catrring gacilities on site at all. Apparently, 2 weeks ago, all catering stopped. No communications from hotel, nothing to auggest management even care. The manager was arguing with a lady and her young child that theres nothing he can do, kitchen is closed, that is that. I guess it was a bad eho report, before bar, kitchen, snacks, everyrhing was closed!! Not a good start. Check in was exceptionally slow, staff (apparently the general manager) had absolutely no chat, not even "have you had a good journey?" Or "welcome to Landmark hotel". Less care would have been impossible. Room was nice... the new company haven't managed to destroy them yet. When the heating comes on around 2 or 3am, it is quite noisy, and gets very hot, very fast, menaing less quality sleep. The lamp was broken at 1 side of the bed. But the design inroom was lovely. There is a patch of ceiling reqqdy to collapse in the corridor.to the bedrooms, and when we turned the wrong way out of our room, there was a parch of ceiling had collapsed and a large gaping hole in the roof in the fire stairwell. This used to be a really nice hotel,