프라임스테이 익스텐디드 스위트

My family and I stayed at this property several times when it was a Marriott Residence Inn. However during our stay for Christmas and New Years, new owners came in, it became a Primestay, and things went downhill very fast. We were told nothing would change and our reservations were safe but I saw other people being turned away since they had Marriott reservations. The next day the breakfast buffet - which had featured waffles, sausages, bacon and eggs - became cold food only due to some vague issue in the kitchen. A few days later the wifi stopped working along with the sole computer in the business center. And there was an abandoned car in the parking lot. When I returned home I found they had charged $200 to my card for incidentals but even after a week had not rescinded the charge. I had to take it up with my credit card company because I couldn't find a phone number for the Primestay. I never saw a good place go downhill so fast. Maybe the new owners will get their act together but I would avoid the place for the next few months.

Variety of shopping and eating around the hotel was great. The hotel itself was ok…just ran down. The reason for the poor score is, hotel staff came in and out of the room (not housekeeping) multiple times without communicating. We could not get a clear answer as to why they went in the first time. The second was to remove the C02 detector (first thing in the morning while we were in pajamas), then entered again in the afternoon while we were gone. This was all within 24 hours. I spoke with the assistant GM Nat. Who thought me being upset by this was funny. She told me they were doing routing maintenance and were not sure how many more times the would be in and out and they weren’t required to inform us. She also stated hotels weren’t required to let us know. Those are just the entries I knew about…being that it was just us 2 females traveling, we felt unsafe with random men letting themselves in and out of the room.

Old, dark, needed updating. The furniture (desk chair and couch) needed a good cleaning. Bathroom so dark could not read contents of bottles (shampoo, conditioner, shower gel). Breakfast was about the same quality as other hotels offering breakfast.