더 워터밀 호텔, 슈어 호텔 컬렉션 바이 베스트 웨스턴

I stayed here prior in April of last year and enjoyed a fantastic stay. This stay was quite different. I was given a room in the main building as opposed to the chalet I had last time. When booking in, I was told I had no breakfast included when I was sure I had booked it. The room was good but very hot. In attempting to turn the heating off, the radiator continued to pump out heat and turned the room into a sauna I had not asked for. I informed the front desk and they looked into it while I went for a walk. All attempts to rectify it were in vain so I was able to switch rooms to the same room on the floor above. I retrieved the email confirming I had breakfast included and she put this on their system. Breakfast was just as good as last time and parking was really good too. It was less of a positive experience as my first visit but I have to commend the lady who dealt with my situation as she was really helpful and went out of her way to sort everything out.

This hotel is very run down and dated. The carpets were old and dirty.In the room the lights were either on or off, not possible to have the lamps on by themselves. The shower was a mere trickle.The breakfast was appalling, inedible and cold. A conference type flask was on offer for tea which was stewed and cold as was the flask made available for hot water. Would not recommend staying here. The one positive was Ali, a staff member who was exceptional. He really went out of his way to be helpful.