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Horrible experience . Management was awful, no communication , very unprofessional, the room had a bunch of issues which the management disregarded when I brought it up, actually I was ignored . I encountered many inconveniences due to their lack of support . Front desk was empty when a fire broke out on the 8th floor due to someone probably doing something illegal.. worst experience ever. Not staying there again! Also, cigarette smells coming in from the walls/bathroom, thin walls and broken amenities. And no credit or apologies for anything. This place is run down Bc of poor management . And drug dealers right outside the door ! Crazy!

The worst experience I’ve had in a hotel stay. WOW! From the moment I was charged, it was a mess. First I had made two reservations, each for a week but had provided two different cards since it was two of us Splitting the bill. Well, The person who charged our bill decided to charge the whole amount on one card, messing my friends account all up, And did so without even calling me first to verify. That was the first problem we encountered not even having arrived yet. Next, we arrive to the room, all looked in place until one of the shelves to hold clothes collapsed almost hitting me in the head. Next morning, we noticed the sink in the bathroom was clogged, the outlet in the bathroom had no power and part of the stove had technical issues. Oh and the room gets really hot and the fans were broken . So I made a list and went downstairs to tell management but no one was available or present , I was advised to call the phone number provided on one of the doors. I called the person, they declined my call and texted me saying they couldn’t talk, but That I can communicate via text. So I explained my issues, they said someone would come by in the morning to take a look to resolve my issues-no problem. Okay. Day went by, I received no calls, txts or anyone coming by my suite. 3 days went by and still nothing-meanwhile I was still having these issues in the room. Long story short, I spent two weeks w the issues, nothing got resolved. Horrible Experience and management .

I was quite pleased with my room at Hello Broadway (chic executive). There were plenty of restaurants, bars, and groceries around to get snacks and close to nice shopping options. I really liked having the kitchenette and could have easily cooked my own meals as there were plenty of kitchen utensils. It was a cute micro-apartment and it took me a few minutes to settle in and feel right at home. I plan on staying here on my next trip to NY.