레뚜알 드 메르

New experience for me to check-in at machine and without anyone at the hotel, even those no staff around but emergency call on duty while I call. Quiet environment, very convenient no matter wants to take MTR, bus, tram or cab. 2 mins walk to MTR / bus stop, 3 mins walk to tram. Easy to buy food or grocery, restaurant, 7-11, Wellcome Grocery is surrounding. My spouse and I not used to soft bed and pillow, our neck and back feeling pain. Overall is good. Although room is small but what you want are inside, suitable to couple or solo traveler. Not recommend for family.

The reception got our rooms wrong on the first try. Check in was difficult as we'd have to call them, install WhatsApp to talk to chat with them, then they gave the wrong room and we had to complain to get a other one. They had rooms on separate floors and we'd have to go to another floor for cups and water. Once inside the room we found out that the patio door was broken and cold wind was leaking into the room. The bed was sinking in the middle and we spent a sleepless night rolling towards the center. Had to get Expedia involved to cancel the rest of the nights we had left and booked a other hotel. It was not well maintained. The internet barely works.

Customer service not responding, not very clean and the room smells awful

The bed, pillows, comforter are all dirty. There is no toilet bowl in the room. No table, no bottles of water or coffee or tea. The glass door to the balcony is hard to be opened.

Location is excellent. Able to connect all kinds of things such as transport and other services. Check-in could be better with more information for the exact check-in location. Otherwise this is a great choice to stay in a budget in a premium area in Causeway Bay.