세노우미

スタッフの対応が丁寧でよかったです。

We checked in and were immediately surprised at how dated and inelegant it was. We decided to keep an open mind and waited for our room to be prepared, but when we were shown to our room, it was tiny with barely any room for anything but the futons in the middle of the floor. There was mold everywhere and an enormous spider in the closet of a bathroom from the moment we arrived (so house keeping must not have bothered even looking in there). The “private onsen” is just a bathtub on the balcony, which is in complete disrepair. We explained our concerns to the staff and ultimately stayed less than an hour- we requested reimbursement for at least the second of the two nights we booked, particularly since we booked last minute only hours before arriving, so we knew we weren’t taking up a reservation for a room they would have otherwise been able to book someone else in. Expedia was unable to reach them have sent two emails any have gotten no response. This hotel looks nothing like the photos and the conditions are unacceptable.

The impression I had of the hotel staff was very good, but the response from the Japanese woman I spoke with on the phone before my stay was poor and rude. Despite the hotel not being inexpensive, we were shocked to find that my room had not been cleaned when we returned at night. We went to the front desk to request cleaning, then went out for dinner. When we came back, we found that only the bed had been made; the used cups and trash were left as they were, and, for some reason, the sash of the yukata had been placed on the floor. The drain in the bath was also poor, and after using it for a while, water began to accumulate. The staff who attended to me were good, so I don’t want to speak too badly, but for the price of the stay, the service was completely unworthy.

リピートでの利用でした。お部屋をグレードアップして利用しました。最高の時を過ごせました。

着いた時に駐車場の位置がわからなかったので 電話して聞いて車を置いて、玄関に着いたらもう外で待っていて下さったのが好印象でした。 部屋に入って最初に目に付いたのが上り框に落ちていた大きな埃ですが、そこは大したことではなく、あまり気になりませんでした。 一番がっかりだったのは、貸切風呂です。50分で3600円でしたが、用意が出来たと言われ、入ろうとしたら脱衣所に大きな水たまり。今まで他のところで貸切風呂を予約して利用したことが何度かありますが、無料でもバスマットを交換して、脱衣所は乾いた状態で借りられていたので、安くない金額でこれかと呆れました。 夕食はかなり量があり、食べきれないくらいでした。朝食は夕食と同じ場所と事前に説明があり、各自で席に着くスタイルでした。夕食のツブ貝とデザートのニューサマーオレンジのシャーベットが美味しかった。 もう次は行かないです。