더 로즈 호텔 & 스파

When we booked through hotels.com we were not told that the pool and spa services were not a available! otherwise we would of look for another hotel hotel to stay in and wouldn’t of paid that amount of money to stay here! The hotel desperately needs refurbishing. The shower didn’t work when my husband went down to speak to someone about the shower the gentleman went off and didn’t return, the lady there was friendly and helpful (this is why I scored happy with service) we we’re allowed to use another room for the shower. Also in the booking hotels website it said in a double room Is big enough for 1 child... we were all cramped in a double bed! When we asked the guy on reception about a fold out bed he said you’ve only booked a double so can’t have another room! When we were leaving we couldn’t get out of the front door it was jammed! we had to ring the bell for assistance!

The hotel did not look anything like the pictures at all, the room was dirty, there were hairs in the shower, paint dripped on the doors and walls, too light from the corridor lighting at night, tea and coffee facility’s very poor, no spoon! The overall decor was appalling, the curtains was hanging off the hooks, the TV was tiny.