런던 치그웰 프린스 리젠트 호텔, BW 시그니처 컬렉션

All the staff were extremely helpful, friendly and kind. They went out of their way to make sure we had everything we needed making it an extremely enjoyable stay, thank you.

The hotel & amenities were all fine. My vehicle was broken into on the car park. When I returned to reception to let them know, there was no apology & no offer of checking the cctv, basically, reception couldn't really be bothered as though this is a regular occurrence & too much hassle to deal with. The receptionist asked for my name email address (which I had to write down as she spelt it wrong twice) & phone number, all of which they already had on the system. I was told someone from the hotel will call me, that's not happened. Considering I've had to pay to park on the hotel car park & now have upwards of £1000.00 in vehicle damage, stolen tools & potential lost revenue whilst this is all rectified, a small amount of support would have been much appreciated.

Bar area very soulless and shuts at 9

The room was comfortable but the staff were excellent. Went out of their way to be accommodating and helpful. Consistently kind and polite

The room was very clean aside from cobwebs on the bathroom window