부티크 18

buena atencion del personal, rapidez en registro, lo que no me gusto mucho es el aspecto fisico del inmueble, un poco descuidado. pero en general muy bien

No hot water, on my stay. Will dispute my stay. Waited so long to check in. Very disappointed!

The room was very small and narrow . In order to watch tv I had to sit on the bed. The air conditioning wasn’t working all the time and would freeze and produce ice and make the room a bit flooded and because I was on the street level I didn’t feel safe to leave the windows open . The only mirror in the room was above the sink in the bathroom and I couldn’t see below my waist. The sink was very slow with draining the water, but the shower was nice, clean and good size . There was only three mismatched towels in the room. I had to pass two narrow kind of alley ways to get to the room and while passing, the water from higher floors air conditions dripped on my head. They claimed someone will be in their supposedly office till 3 am but most times in the evening nobody was there. They were supposed to provide coffee in the morning but every time I went to get some they were out of coffee and I had to wait 10 minutes for them to make a fresh pot. All in all this was a hotel from hell, if you can actually call it a hotel. This was actually something less than a motel but it was clean.

Only advantage. Property is close to collins ave and lincoln mall.

I was charged a cash deposit upon checking in. The room was not available until 5pm. The fire Alarm went off for 30 minutes at 4am and would not shut off until the fire department came and reset the alarm. No staff member was at the hotel at the time and all of the guests were evacuated from the hotel sitting on the sidewalk until the fire department showed up. When they arrived, they told us that is was a false alarm. When I checked out a couple hours later, I was told that my deposit was being kept because I broke a glass statue that i purchased as a souvenir and housekeeping had to clean it up. Isn't that what they are paid to do? Who hasn't accidentally dropped something? I dropped it during the course of evacuating for the fire alarm and there was no staff on site to give me a broom or vacuum so i could clean it myself. The Manager was rude and disrespectful when i tried to tell him about my experience.