콘월 호텔 스파 & 이스테이트

Amazing as always, Alfie is a legend and goes above and beyond to deliver the very best service

Excellent

Lovely hotel, spa is fantastic

I recently stayed at this hotel and used the spa facilities over two days, and unfortunately the experience was very disappointing. Accessibility was a major issue. The lift does not reach all room levels, which meant carrying my suitcase up around 30 stairs despite having joint issues. I had called in advance regarding my disability, so this was particularly frustrating, although the receptionist was helpful and offered to move our room. Clearer accessibility information before booking would have helped. The spa itself was not the relaxing experience we expected. There were a large number of children in the spa area (9am – 7pm), including in the main facilities. While I understand hotels welcome families, especially in half term, many guests book spa experiences specifically for peace and relaxation. The noise levels and general atmosphere felt more like a leisure centre than a spa. Additionally, what was advertised as a “Bubble Pool”, was not a hot tub, which was misleading particularly disappointing as it is often one of the main features people look forward to when booking a spa, especially when needed for or hydrotherapy purposes. Overall, the experience did not reflect the relaxing spa break that was advertised.

Stay here every time I go to work in St Austell (2-3 times a year). Brilliant hotel, large and well equipped rooms, great food options both in the bar and the restaurant. Spa and gym are Brilliant for a hotel, i know I can get a good swim or workout in when Im staying there.