퍼시픽 인 산타 크루즈

Our stay was pleasant. The place is being remodeled so things do show their age. The bed was very comfortable. The front desk staff was excellent and very friendly. We were told under new owner/ management... place being remodeled so I understand some of the appearance of being in need of update. Good value for location and hope to visit again after remodel is complete.

Room was in terrible condition. Everything was broken. Free breakfast wasn’t provided.

When we first entered the room, I could already smell the huge amount of air wick they used to cover up the unpleasant smell of the room and we could also notice the huge amount of trash, the dried up gum, and the black stains that were on the carpet because it had not been vacuumed or cleaned at all. We then noticed a part of the bathroom floor sinked into the ground also noticing the rust on the bar that was holding the shower curtain. The fridge and the AC/Heater did not function as it should. The curtains that blocked the sunlight, were broken. The room was also lacking to have a smoke detector and you can also see wires dangling from the roof as you walked in. The heater on the pool that was outside didnt not work, making the water in it freezing. Lastly the wallpaper on the wall behind the bed was falling off and there was only one light we could use. On top of all they said these words " there was a problem with you card" we charged double.... ???? They blamed my card to get charged twiced... I totalty disapointed.

Run down USed to be nice

It seams like management, does not care about the property. This is not my first time staying here, but it will be my last one. They are no investing or reinvesting in the property. the bathtub in the room that I stayed was in horrible condition. The room smelled and had to open the window, the glass from the window was cracked. And by the way, the swimming pool is not indoors. It is open. Too bad, because the location of this place is excellent.