허미티지 니시 신주쿠

Location is in a quiet neighborhood. Nearest station is around 10 min walk. Regarding free wifi- we were not able to avail since the password was not given. I tried contacting the owner/staff but got no reply.

The 1 bedroom was clean and large enough for a small group to be comfortable. It's located in a quiet neighborhood. Check in is clunky. They send you the code to enter the first door the day of your check in but allow you to get your QR code for second day shortly after making the reservation. They send you the code in the Agoda app in Japanese, so make sure you can translate it somehow if you don't speak Japanese. They are slow to respond to messages if you need anything. It takes at least a day for a response, if they answer at all. Walls are thin so you can hear the people above you clearly conversing, walking around. It sounds like a pet lives on the floor above so you can hear scrambling nails, paws, etc. There's a bicycle/scooter rental rack just outside the door which is convenient but also means people come at all times of the day and night.

Had trouble sorting out the code, you have to call their number (lady speaks broken English so you have to be very patient) to fix the main door code and have to go inside to check in by yourself. Afterwards it was fine, the room was clean and spacious

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