브렌트우드 - 디럭스 아파트먼트

Terrible service from both the landlord and hotels.com. The apartment was booked in 2017 for 25th - 28th May 2018 well in advance to prevent missing out due to the busy bank holiday period. I phoned 2 weeks before the trip to make a name change on the Booking which was given and confirmation of this was confirmed. On the day of check in the landlord was called prior to leaving just so they new what time we were due to arrive. When the call was made the landlord informed as that the Booking was cancelled which left us confused wanting to know what had happened. We were then informed that the Booking was called weeks before which must have been the hotels.com representative who made the name change. I called hotels.com to be told they didn’t know what happened and the manager offered no help and I was left on hold for over 40 minutes to be told the relocations team will call back to be then not called back. We ended up having to find our own alternative accommodation however we could not find accommodation for the original amount of people which resulted in paying nearly double the amount. Poor service from hotels.com will never use this company again.