플랫 5 카디프

When I booked property originally, I was under the impression the apartment could sleep 4 singles. When the confirmation came back that was not the case, so I contacted the owner who was very evasive. He told me that he had another apartment which could sleep 4 and he would swap the booking to that. Four phone calls later he gave me the address of the new property but wanted an ADDITIONAL £80 (the total now paid was £480 for ONE night ! When we arrived at the apartment we were shocked by the condition, yes it had 3 beds plus two sofa beds, but the overall appearance of the place was VERY poor. My colleagues did NOT want to stay there. There was one shower room/toilet but NO hot water. The only good points were kitchen facilities and the cleanliness of the bed linen, overall bearing in mind the cost, it was extremely poor and I certainly would not recommend it to anyone. As a 4 we have stayed at nearby 4/5 star hotels in the past paid £99 and that INCLUDED 2 games of golf !

Absolutely dreadful. I requested a two bedroom apartment. None available so I booked two apartments at a very high cost. These allegedly were in Kings road. The day before I was advised the location was Brook Street. On arrival it turned out one of the apartments was two bedroom so I did not need to book a second one. The state of the flats was disgusting, dirty floors and electrical sockets hanging off the wall. Forlorn and very tired furniture. Hairs in the bath. Lots of flies. No electricity in one but that was rectified on request. This was very poor value for money. Hotels.com have not responded to my complaint.

I can't believe this place is represented by Expedia. The place was beyond unacceptable. It was a dump and everything in the flat was broken. The TV was cracked, washer was broken, the furniture was broken and the couch was ripped. It was unbelievably dirty ad the carpet was disgusting.

We booked Flat 5 as it is walking distance of Heaneys Restaurant only to find that we were staying over a mile away in Brook Street. We had to pick the key up from another location. We were given no info about parking, it's all residents parking around there. We had to go up 3 flights of steep, narrow stairs. The apartment was freezing and the postage stamp size heaters didn't warm it up. Had to pay £13 for taxis to get back and for which was not accounted for. The bed was just a large single with tiny pillows. There were no shades on any of the lights other than the cobwebs.