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The staff were great but I wish the restaurant had been open. The room was nice and the

スタッフ、部屋、食事は良いです。 マイナスポイントは、夜にホテル到着した時、真っ暗で、ホテル名も表示されておらず、鉄の門も閉まっていて、困りました

Very good location, and very cozy atmosphere. I would’ve liked if they had some sort of heating system, as Cusco can get quite cold…

The only downsides to my room were the squeaky wood flooring and poor sound insulation – I could easily hear people outside.

Our stay at this hotel was an absolute disaster. From the moment we arrived late at night (around 11 PM), it was clear that nothing matched what we had booked. The room we were given: • Was not the one we reserved, • Was dirty, with no towels provided, • Freezing cold, with heating charged at an extra $5 (!), • And the bathroom was in a dreadful, almost unusable condition. We immediately went to the front desk. The staff — to be fair, polite — admitted they didn’t have the room we had booked, and simply offered us the option to leave. At midnight, that is absolutely unacceptable. With no other option, we were forced to stay the night in completely unacceptable conditions. We checked out the next morning and booked another hotel — and the contrast was night and day: professional staff, clean rooms, excellent service. No regrets at all about leaving. To clarify: • Expedia refunded the first night due to the serious issues. • The hotel itself refunded the second night — which says a lot. The breakfast was a joke, with practically nothing to eat. The hotel is old, poorly maintained, dirty, and should not be accepting guests in this condition. ⸻ 🚫 Bottom line: avoid this place at all costs. I’ve stayed in many hotels, and this was by far one of the worst experiences I’ve ever had. The photos and online descriptions are misleading. Do yourself a favor and book elsewhere.