48 비숍스게이트 바이 시티 리빙 런던

On arrival it was noticed the lift was broke and clearly after seeing another review was broke prior but we had not been advised of this so we could change our booking. Warning I do not envisage them fixing this either. We were on the fourth floor to be fair that doesn't sound bad intol you see the stairs and have to constantly try and walk up and down them. They are extre Steep and go a long way and are double stairs each floor I have pictures to evidence this and everything else One of the stairs the carpet was loose also and as you have to keep switching lights on as you go up which often quickly go off this is very dangerous again I have photographic evidence We then had emails with bishopsgate who offered eventually a 50% refund they said to contact hotels.com who would refund this I've gone through them numerous times they can't get hold of bishopsgate to authorise this so can't refund I again emailed someone assured me she had rang them and authorised this I emailed hotels.com again still said couldn't get hold of bishopsgate so wouldn't refund Emailed bishopsgate so many times not getting any replies completely ignoring me this has gone on since September they offer you a refund not to leave a negative review DO NOT BELIEVE THEM Do not book this place avoid unless you want to damage yourselves on very steep stairs or not bother going out in an evening as you can't face the stairs and do not go through hotels.com or Expedia group

We booked a room on the 5th floor -- but the elevator was broken and we had NOT been informed. Plus London was experiencing a tube strike so another option was difficult. We were told we would receive a 50% refund on our stay, and the hotel had put in for the refund, but after 12 days, I had to contact Expedia myself for the refund.