스테이요 사우스뱅크

Ótimo local para quem deseja viajar com a família. Estávamos em 5 pessoas e ficamos satisfeitos com tudo. Apartamento novo, lindo, completo e bem localizado! Moraria nele tranquilamente!

Really enjoyed our stay apartment was lovely not far from everywhere

Problematic Check-in Process: Upon arrival, your staff firmly stated that check-in would not be possible until 3:00 PM, forcing me to leave my luggage and depart. However, when I returned at 3:10 PM, I was unexpectedly required to complete additional digital forms. Furthermore, despite being a first-time visitor, I received no clear directions to the entrance and was simply told to "follow along" without proper guidance. Shockingly Poor Room Condition: When I arrived on the 4th floor, the entrance to my room was blocked by a mop and vacuum cleaner, yet I was told to enter anyway. The entire unit smelled of dirty mop water, and the kitchen emitted what can only be described as a putrid, decomposing odor. The same foul smell was coming from the dishwasher as well. This situation fails to meet even the most basic hygiene standards. Disturbing Room Environment: A coat hanger was hanging from the ceiling in front of the living room TV, creating an unsettling and threatening atmosphere. Lamp plugs were disconnected, and no explanation or instruction about the unit was provided at all. Unresponsive Staff and Poor Service: When I called to report the lack of toilet paper and other issues, I was promised a callback that never came. I was ultimately forced to go to the 1st floor myself to obtain toilet paper. This complete disregard for guest concerns demonstrates an unacceptable level of service and a fundamental breakdown in

Very very spacious. Nice layout with 3 bedrooms and 3.5 bathrooms for the apartment we booked. It’s worth the money. The cleaning can be done better. Overall it’s a nice place to stay just like home.

An excellent home base for our family of four (two parents, two teens) during our four-day London adventure. The flat was exactly as advertised—spotlessly clean and well-maintained. The heated floors were a luxurious touch we particularly appreciated after long days of sightseeing. Southbank is a great location for exploring everything London has to offer but is away from the crowds and generally much quieter than neighborhoods north of the river. While the location and amenities were great, there were two minor drawbacks: the mattresses showed signs of wear and lacked proper support, and for two nights, we experienced noise disturbance from a group of lads celebrating in the neighboring flat (clearly violating building policies). That said, the convenient location, comprehensive amenities, and thoughtful layout made this accommodation an ideal match for our family's needs. The proximity to public transportation and local attractions allowed us to maximize our London experience. Would recommend for families seeking a well-situated, comfortable base for city exploration.