젠 홈 아이-시티 샤알람

As mentioned by other travellers, no signboards to show where the reception was . Needed to call several times asking for direction. After checking in, we had to drive to another block. Although we needed to use entrance cards to enter the parking lot and building, we were provided a simple key to open the door of the apartment. The door of the bedroom could not be locked. Felt unsafe. Information on the website was not correct -- many things were not provided. The apartment was new, but not clean.

The information mentioned on Hotels.com and other websites was inaccurate -- No WiFi, no hair dryer, no microwave, no shampoo, no pool towels... Booked for two nights by different booking numbers. Stayed at the same room and towels were not allowed to be changed on the next day. They asked for extra charge. When we entered the room, no kettle, no bathroom mat... The apartment was new and tidy, but dusty and not clean. The worst part was the check in procedures. When we arrived at Block A, iSoho, and didn't see any signboards showing where the check in counter. Called the receptionist several times and asked for direction. Sadly, the staff's English was poor. After checking in at Block A, we needed to pay for parking fees and then drove to Block E.