로다 호텔

Urgent Complaint Regarding Hotel Booking – Request for Refund To whom it may concern, I am writing to formally raise a complaint regarding my recent booking at Rawda in Doha, Qatar. Unfortunately, my experience was far from what was advertised, and I am extremely disappointed with both the accommodation and the customer service. Upon arrival, I found that the rooms and the overall environment did not match the descriptions and images provided at the time of booking. Additionally, the customer service I received was unacceptable—staff were unhelpful, unprofessional, and showed a complete lack of courtesy. To make matters worse, when I attempted to address my concerns, I spoke with the manager over the phone, and she was extremely rude and dismissive. She refused to provide her name and insisted that I should take the matter up with Agoda, stating that you are able to process a refund. However, despite this, I was still met with resistance when requesting one. This situation is particularly distressing as I booked this accommodation for my mother’s first visit to Qatar, expecting a comfortable and welcoming stay. Given the significant discrepancy between what was advertised and the reality, I believe this constitutes false advertising and a breach of trust. I kindly request a full refund as compensation for the inconvenience and distress caused. I appreciate your immediate attention to this matter and look forward to your prompt response. Please let me know how we can resolve this issue at your earliest convenience. Best regards, Raafat Aawad