페스티바 올랜도 리조트 셀레브레이션 - 라마다 바이 윈덤

We loved the spacious and clean room.

I had booked 2 rooms, a one bedroom and a 2 bedroom as I had 8 people travelling with me. I had called twice to verify, when I arrived at the hotel (after hours which I also called to inform the resort), they did not have any of my rooms. After 2 hours, I finally got the 2 bedroom which the security guard (lovely man) was proud he got us a room (no key) to a room that will sleep all 8. I showed him my pre paid document regarding I had 2 separate rooms and I would like to have my 1 bedroom as well, Eventually at midnight, got both the rooms I had paid for. I was told the next day, one of the rooms was given away as I was listed as a no show and I should have called. I told them I did call.. several times to assure nothing like this would happen.. and it did happen. There was no documentation I had ever called. There is no food on site, do not expect to arrive late and grab a bitte to eat. The resort is not close to anything and has no place to eat.

The wifi at the property did not work. When called front desk they didn't know anything. We were refused extra towels. They gave iron instead of toaster so we had two irons and no toasters

Broken fridge handle. Bathtub wouldn’t drain properly. Everything else was great, the place was spacious and clean.

It was my first time booking on resort. I'm use to calling customer service for any problem then they came, but this one you need pay to get service. Door entry must be download app. The only problem with is you have to try at least 5-10 times in order to unlock the door. We had to go through in dark hallway cause the light need to be replaced. The towels we used seems to be sitting out there for a while cause it had funny smell. The wifi is very slow. The place has potential, but needs more improvement and stuffs.