아메리카스 베스트 밸류 샌드맨 인

Clean, kind staff

Clean, courteous, fresh fruit for breakfast

I booked a 1 king suit and when I arrived at the hotel lobby, I was greeted by a rude teenage kid working the front desk. I was told at check-in that they were completely booked and all they had available is a 2 queen “pet” room available. I informed the rude kid at the front desk that wasn’t what I reserved online. He/she didn’t care to even hear me out and continued to talk over me and said “you get what you get. I declined the room and asked to be refunded and he/she stated there’s no refund possible and continued to get louder and annoyed with me. I asked to speak to a manager and he/she stated there wasn’t one on site until Monday (3 days later). Just an unbelievable experience. I immediately left to stay somewhere else where I had a night and day different customer service experience.

Well, i'm not one to say anything, but, a. when we entered our room it was really cold b. we went to take a shower and there were no towels, no little ones or big ones c. the treadmill didn't work and no sign was found to say out of order. when inquired about it, the management said it has been out of commission for 3-4 weeks. little things that are real easy & simple to fix...

The room was clean, not spotless but clean. The hot tub was not hot and it was to cold to swim in. The staff was very friendly and courteous.