안다루 컬렉션 니세코

This was a fantastic property. Remote and dreamy with great service and a driver to get your where you need to go. The villas are well appointed and very cozy.

Such a great experience! Good service and facilities! A definite unforgettable stay!

Amazing stay at Andaru, the staff was welcoming and everything was exceptionally executed from transportation to service and amazing food. Definitely will be back next season

Excellent stay, good location and good service

Dishonest Hidden charges, deposit issues & hostile threatening treatment, parking issues – very disappointing I spent 118 days in Niseko this winter staying across multiple properties. Out of all of them, Andaru Collection Niseko was by far the worst managed property I experienced. I stayed twice (22 nights total), and the issues were consistent across both stays. First, the property attempted to charge an additional accommodation tax that was not clearly disclosed during booking on Agoda. There was no clear indication in the price breakdown that anything needed to be paid at the property. I provided screenshots, but they insisted on payment and said I would not be allowed to stay if I refused. Agoda eventually had to step in and reimburse me. Second, the ¥50,000 deposit was handled incorrectly. It should have been a pre-authorisation but was charged as an actual transaction. After my first stay, it was not refunded for over a month, and only after I chased them did they process it. Because it was charged in USD and refunded in JPY, I incurred a foreign exchange loss of about USD 30 each time. This happened again during my second stay. Before my second stay, they also demanded additional payment relating to my first stay, despite my new booking being fully paid. When I asked to cancel, they agreed but refused to refund the fully paid booking, and Agoda had to intervene again. During the stay, the experience was very unpleasant. Staff were cold and confrontational, and I received repeated WhatsApp messages and letters warning that they would deduct money from my deposit. It became so excessive that I eventually blocked them on WhatsApp. The parking situation was also poorly handled. Guests are required to park near reception and walk approximately 100 metres or more down a steep, icy slope, often in harsh winter conditions. My girlfriend fell on the first day due to the icy path. At the same time, other cars were parked near the villas, yet enforcement towards us was very aggressive and accompanied by repeated threats. There were also uncomfortable interactions during housekeeping, where staff used a translator in an aggressive tone to continue warning about deposit deductions. Overall, this was the only property out of all my stays in Niseko where I experienced unclear charges, improper deposit handling, delayed refunds, and repeated threatening behaviour. What is concerning is that I later came across another review describing very similar issues, suggesting this may not be an isolated case. This experience was completely inconsistent with the standard of hospitality I experienced elsewhere in Niseko and Japan. I would strongly advise future guests to be cautious, especially regarding additional charges, deposit handling, and the parking policy in winter conditions. Personally, I would not stay here again.